This General Terms shall apply to all interactions with Gratorama.com and must be read with all relevant promotional terms and conditions. Please read carefully the entire legal binding agreement between Hermione Limited under the brand name Gratorama.com and Yourself.
Hermione Limited is a corporation incorporated under the laws of Cyprus and is fully regulated by the laws of that country. Please make sure you fully understand before you agree. Once you have agreed you acknowledge that you have read and agreed to be bound by the terms and conditions of this agreement. By playing at Gratorama,com, you represent and warrant that you fully understand and agree to comply with these Terms and Conditions. Please review all our website policies with regards to privacy and security, Responsible Gaming, Cash outs and Bonus terms, as well as the games rules and promotions.
The construction, validity and performance of this Agreement will be governed by Cyprus law. The English language version of this Agreement will prevail over any other language version issued by us.
The scratch games are restricted to individuals of legal age of majority as determined in the jurisdiction in which the individual resides if you are not at least 18 years of age you cannot play at Gratorama,com under any circumstances. Proof of age may be requested at any time.
Participation in the activities and games of Gratorama.com is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law. In placing real bets, the Player acknowledges that he/she is legally permitted to do this within their jurisdiction territory or country.
The availability of our games and services does not mean and cannot be interpreted as an offer or invitation to use the games and services if you reside in a jurisdiction in which such use is prohibited by law. It is the players' sole responsibility to verify the legality of using our games and services prior to logging in. We advise you to check with a legal consultant the legality of using our games and services in your jurisdiction prior to logging in.
You warrant and represent that: you are not a resident of: USA, Israel, France, French Territories, Netherland, Belgium, Spain, Italy, Danmark, Bulgaria, Cyprus, Iraq, Algeria, Morocco, Jordan, Pakistan, Tunisia and Iran.
You warrant and represent that: you are not classified as a compulsive gambler Employees of Gratorama.com, its proprietors and agencies and their families and friends are not eligible to enter any promotion offered by Gratorama.com.
The Game is for entertainment purpose only. No purchase is necessary or required to play the Game. You may play without betting money if you wish. Any participation in the Game is at your sole option, discretion and risk. By playing the Game, you acknowledge that you do not find the Games or the brand to be offensive, objectionable, unfair, or indecent.
For the avoidance of any doubt, the company is the owner licensee of the copyright, trademarks and other intellectual property rights and/or the Interactive System and all games offered on the website(s). Players and prospective players acquire no rights therein by using the Services and/or Our Website(s). In addition, other content on the Website(s), including, but not limited to, the software, images, pictures, graphics, photographs, animations, videos, music, audio and text or any of the site content belong to the company or one of its companies and/or its licensors and is protected by copyright and/or other intellectual property, or other rights. Under no circumstances may you use the Site Content without prior written consent.
By accessing and consequently playing as a member of this website, you agree to abide by its rules and classifications. Thus by signing on and subsequently opening an account, playing the games, and contributing both in real money and fun games you are by definition agreeable to the terms not only in the process of your account but also in any reimbursement the site offers you, the player, by way of a prize be it cash or any other reward mechanism.
Once you open an account for fun play or real money this account will serve as your identity for as long as you will be using our services. Only one account is allowed per person, per household.
The use of the Gratorama.com software implies acceptance of all these terms, that shall remain in force indefinitely. For the avoidance of doubt it is agreed that you are bound by this Agreement if you use the software or the Website in any way, including, but not limited to, initiating or making a deposit through your Account or submitting your deposit details to us.
When necessary terms and conditions may be changed or altered. The player accepts this as part of the prerogative of the website to do so when and if necessary. Though each change will be time and date-stamped, it is the responsibility of the player to check the terms at the time of deposit. This document takes effect at the initial registration but we encourage all players to check again prior to depositing. You warrant and represent that all the details you have given in the process of registration to Gratorama.com are accurate and you will continue to update the details if there will be any changes.
The debit/credit card details supplied by you in the registration process are those of the registered account holder and the card has not been reported as lost or stolen.
Refunds will only be addressed if the questionable transaction, including the bonus, has not been played at Gratorama.com. Refund must be requested within the first twenty four (24) hours of the doubted transaction or within the thirty (30) day period that the Player Account has been compromised.
In order to secure that any payment made to our Company is honored after the refund is established, we reserve the right to hold the refund request until we are satisfied with the Player Account full identification correspondence.
Player agrees to provide, a notarized or certified identification in compliance with the applicable laws of the players jurisdiction. Any needed documents that won't be submitted within five (5) days of our request, will result in a refund denial and termination of Player Account and funds remained therein. Such decision is final, mandatory and not subject to appeal.
You are fully aware of the fact that there is a risk of losing money through the use of the Software games. You are not depositing funds originating from criminal and/or unauthorized activities; you are not conducting any criminal activities and/or have any intentions to use the Player Account in connection with such activities. You are not using or intending to allow any other person to use the software and the Player Account for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under any applicable law in particular to your jurisdiction and the laws that apply to us.
Gratorama.com reserves the right to cancel your account for any reason whatsoever at any time without notice. Any balance in your account at the time of such cancellation will be sent to you by check.
Gratorama.com reserves the right, in its sole discretion, to void any winnings and confiscate any balance in your account for any of the following circumstances:
- If you have more than one active account at Gratorama.com.
- If the name on your account does not match the name on the credit card(s) used to make purchases for your account.
- If you participate in a promotion and withdraw before fulfilling the requirements of that promotion.
- If you provide incorrect or misleading registration information.
- If you are under the age of 18.
- If you reside in a jurisdiction that prohibit your participation in the Game by law.
- If you have allowed or permitted (intentionally or unintentionally) someone else to play and or use your account.
- If you have 'charged back' any of the purchases made with your credit card on your registered account.
- If you are found cheating or if it is determined by us that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the software.
Gratorama.com reserves the right to pay out all winnings at a maximum rate of fifteen thousand euros ( €15.000) a month. Any winnings will be paid out at the same weekly rate until completion. Any amount to be withdrawn that is greater than the maximum specified will be transferred back into the player's account. Withdrawals depend on all conditions outlined above and the verification of all required documents as requested.
Prior to releasing any winnings to you, the Company will conduct a security review and will require you to provide such identification or other information or documentation as the Company, in its sole discretion, believe is necessary. If you fail to comply with any security request, the Company reserves the right to void any winnings in your account. By accepting any prize and/or winnings, you consent to the use of your name and/or likeness for advertising and promotional purposes without additional compensation except where prohibited by law.
If you have any dispute with regard to any outcome in the Game, you must submit your complaint to the Company in writing within fourteen (14) days. If the complaint is received after this time, we will not address it. However, if there are extenuating circumstances; or a player is incapacitated or otherwise unavailable for comment, we will address these issues on a case by case basis but reserve the right to invoke the 14 day rule above.
In the event of a discrepancy between the result showing on your games software and the games server software, the result showing on the games server software will be the official and governing result of the Game.
In the event of Malfunction in the games and/or the games server software, all plays/bets and winnings resulting from the malfunction are voided.
You and only you are responsible for any taxes on any prizes and/or winnings that you collect from the Company.
The Company reserves the right, without notice to discontinue any activity or game at any time.
If you do not log onto your games account for a period of 180 days, any balance in your account will be forfeited to the company.
You are responsible for keeping your user and password secure and secret. No one but you is allowed to use it. Not any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the Web site, accept any Prize, or participate in the games. You are responsible for any purchases and/or losses that may occur on your account.
In the interest of fair gaming in order to cash out any amount of money you must wager at least thirty (30) times your bonus unless otherwise stated specifically stipulated in writing by an approved representative of Gratorama.com. Once you receive the bonus, you can not withdraw any amount from your account until you have met the wagering requirements. We reserve the right to offer, from time to time, bonuses and/or promotions any such offer will be subject to its own terms and conditions. We reserve the right to withdraw any of these special offers and bonuses at any time. You understand that by accepting a bonus payment offered by us to you are bound by the terms and conditions of Our bonus policy.
The Company is not liable for computer malfunctions or attempts by Player to participate in the Game by methods, means or ways not intended by the Company. Gratorama.com is not responsible for the functionality of the internet. In the case of malfunction this is the sole responsibility of the player and their system or system provider.
If you are found to be cheating or attempting to defraud the Game, the Company reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other, banks, credit card companies, and appropriate agencies. If you make libelous statements with regard to the Company's operation, the Company reserves the right to block your account without notice and take any legal action necessary in order to safeguard the Company's reputation.
You shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the website, (ii) your use of any materials at the website, (iii) your entry, use, or reuse of the server, (iv) your participation in the Game, or, (v) your acceptance of any prize.
If any of the materials of the games are interfered with mutilated, forged or damaged they become void and unusable. Liability for materials of the Game containing any error is limited to replacement of same.
Your Personal Information collected by us is kept strictly confidential we collect your personal information when you register to become a member of our site; voluntarily provide it when you use the site; we may use it when you communicate with us. If you register to become a customer of our services, we may use the personal information that you provide for billing purposes, and to administer and manage your account and provide promotional updates regarding such products or services as contemplated above. We may occasionally hire other companies to provide limited services on our behalf, including without limitation, identity verification, payment processing and the provision of software. We will only provide these companies that information which is reasonably required to perform the service, and they will be prohibited from using that information for any other purpose. Generally, when any of our third-party contractors or partners collect and/or have access to your personal information we require that they adhere to our stated privacy policies and protect the confidentiality of your personal information.
The terms and conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company.
- Your decision to use the services is made at your own discretion and risk. We will not be responsible for any loss, including loss of winnings.
- If you disagree with changes made to this Agreement or any other bonus term or game rules you should immediately cease all activity in your account.
- Before payment of any winning, it must be validated according to this Agreement and all terms and conditions set. We reserve the right to make the sole and final decision as to the winning status and our decision will be final, binding and not subject to appeal. We reserve the right at our sole discretion to refuse to open an account to any individual.
- This Agreement shall be governed by, and interpreted in accordance with, the laws of Cyprus.
We reserve the right to amend and make any changes to this Agreement and/or to games, games rules, Bonus terms and cash out policy. We encourage you to visit the terms to check for the updated version.
This User Agreement has been drafted in English. In the event of any discrepancy between the meanings of any translated versions of this Policy and the English language version, the meaning of the English language version shall prevail.